Hello! I’m Christiane and I’ve been with Hurtigruten Estonia for nearly 15 years. Growing up in northern Germany, I had always been fascinated by the dream voyages Hurtigruten offers, so joining the company was a natural decision for me.
Currently, I’m part of the Service Recovery Team, where I handle complaints from our German guests. The diversity of requests I receive, ranging from simple issues to complex problems, makes my job interesting and challenging every day.
I enjoy arriving at the office early in the morning when it’s quiet, as it allows me to focus on my tasks. There’s a great sense of satisfaction in resolving cases and making our guests feel confident about traveling with Hurtigruten again. Over the years, I’ve learned to manage my time effectively and stay updated with the latest tools and programs used in our Service Center, which has helped me maintain my language skills and grow professionally.
Even though my team is based in Hamburg and I’m in Tallinn, we maintain a strong connection through daily calls. While we don’t often get to meet in person, the remote collaboration works well for us, and I value the time we spend working together.
Working at Hurtigruten Estonia is something I highly recommend. The company truly cares for its employees and offers unique opportunities, such as traveling on Hurtigruten ships. I appreciate the flexibility in work hours, the option to work from home, and the excellent benefits, including sports facilities, free coffee, a seaside office location, and extra insurance that covers medical expenses.
What makes me smile? When things go well, when I see something beautiful, and even when I realize I’ve done something silly. My positive outlook and dedication to my work make my time at Hurtigruten Estonia truly fulfilling.